Only registered persons can access a locker and its contents. We allow up to a maximum of three people to operate an account. This includes a combination of either two principal account holders and one additional person or one principal account holder and two additional persons, authorised and registered with us.
However, we recognise that there are circumstances where third parties may require access . Some examples might be:
- Incapacitation for any reason
- Court Order
- We will consider granting access to third party on a case by case basis. Please contact our office explaining your circumstances and be prepared to produce legal documentation to support your need for access. Without appropriate documentation we will be unable to grant you access.
Under all circumstances, we will seek legal guidance before we grant third party access.
Death of the account holder
You must notify us immediately of the death of an account holder.
Up to three people can be registered to access any safe deposit box. If an account holder has died then the other registered person(s) on the account can still access the safe deposit box.
In case of the death of the account holder, where there is no other authorised person on the account, full access is only available once the estate has been granted probate. To grant any kind of access we will need to see relevant documentation. As individual circumstances may differ, each request will be reviewed on a case by case basis with any legal and administration costs borne by the customer’s estate.
The person seeking access must bring with them documents for Proof of ID and Proof of Address. Please read the full list of documents that we are able to accept.
Proof of ID (one of the following)
Proof of address (one of the following)
Council Tax Statement
Current Utility Bill within the last three months
Once the estate has been granted probate, full and complete access is possible.
Access by the law enforcement authorities
We operate within the law of the United Kingdom and may be required by court order to allow the law enforcement authorities to access a safe deposit box without the consent of the account holder. We are required to comply with such enforcements.