- Select your perfect locker
- fill in your contact details
- further instructions
For your safety there is a 24×7 CCTV monitoring of the vault area but not of the private cabins where you will access the contents of your box giving you the privacy you need.
Lost keys or cards
If you have lost your key or Photo ID card then please contact our Customer Services team for them to reissue these to you (charges apply). Please read our Frequently Asked Questions (FAQ) for more information.
Visit the branch
Visit the branch where you have your safe deposit locker.
Enter the Reception Area
Please ring the doorbell outside our premises and the security officer will open the door for you.
Enter the Vault
Use your Photo ID card and your biometric data to enter the vault via the security doors.
Open your Locker
Once inside the vault area, use your unique high security key to open the locker and remove your safe deposit box.
Access your contents
You can use the cabin to access the contents of your safe deposit box in complete privacy.
When you are finished, put the box back into its locker and lock it. Use your Photo ID to exit the vault.
Thank you for booking your appointment.
Please our COVID guidelines whilst on our premises and maintain a social distance of 2 meters from our members of staff and other customers.
If you need any help whilst on our premises, please do not hesitate to ask a member of our staff to help you.